Bank of Utica has a long history of safeguarding customer information. We use many methods to protect you, from state-of-the-art technology to good old fashioned common sense. We keep up on the latest software, firewalls, and security systems while at the same time relying on the knowledge and expertise of our staff who are familiar with many types of fraud and can spot unusual account activity. Many of our security measures are explained here, however, we utilize even more which we believe best be kept secret.
You can be assured that any transaction you conduct from our website – whether inquiries, transfers, or bill payments – will be protected and secure. We are constantly upgrading our security systems to guard against newly emerging hackers, viruses, and spam.
We often feel that our employees may be just as effective when it comes to protecting our customers. We boast about having long-term employees, as half have been with us over twenty years, 75% over ten years. This experience means they understand banking and personally know many of our customers and their banking patterns. If they see something that looks unusual, they are trained to look further to see if there really is a problem.
Training is a key element. To name just a few areas – employees are trained on how to identify customers when they call the bank for information, how to spot possible cases of identity theft, and how to deal with fraud.
Some of the procedures our employees use are:
For more information, you can view or print our Protecting You From Fraud brochure or call our Personal Banking Department at (315) 797-2700 ext. 264 to discuss your concerns.
In the normal course of business, we are collecting what is known as "nonpublic information" that you give to us such as your social security number, account numbers, income, and debts. Ways we use this information may be to process transactions for you or to approve a loan for you.
We do not give your personal information to any other company except for the reasons stated such as processing transactions for you. We do not have any affiliates that we share information with and we never sell customer lists to any marketing company.
We consider all customer information private and privileged. We have strict internal policies against unauthorized use of disclosure of customer information. Customer information is accessible only to employees who need to use it. We regularly stress the importance of confidentiality to our employees. We also take customer inquiries regarding privacy very seriously. If you ever have a concern, you can write us at Bank of Utica, Consumer Complaints, 222 Genesee St., Utica, NY 13502. Our policy is to investigate and correct inaccuracies in a timely manner. For more information, you can print our Safeguarding Your Privacy brochure or call our Personal Banking Department at (315) 797-2700 ext. 264 to discuss your concerns.